Q: What is Consumer Candy?
A: Consumer Candy is the #1 site on the net that pays you for completing offers, shopping online, and participating in surveys. We have hundreds of well known merchants including brand name stores to choose from. Each time you complete an offer or shop at any of the merchants on our site, we pay you cash!

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Q: Does it cost anything to join Consumer Candy?
A: No! It’s absolutely FREE to join. You even receive a $5.00 sign-up bonus.

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Q: Do I have to buy something to earn cash and rewards?
A: Although shopping at the merchants on our site will make you the most money, you do not have to buy anything. You can earn cash simply by completing offers & surveys, referring your friends, qualifying for bonuses, and by using the Consumer Candy Assistant.

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Q: What is the difference between the “Instant Cash” and “Shopping Cash Back” categories?
A: The “Instant Cash” offers pay you a fixed amount for completing that offer or shopping at that merchant. The “Shopping Cash Back” offers give you a percentage off of the purchases made at that merchant. These amounts can be found at the bottom of the offer.

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Q: I have referred a friend but why have I not received my $5.00 referral fee?
A: In order for you to receive your referral fee, your friend must complete at least $5.00 worth of offers. You can view the status of your referrals in the “Summary” section of the “My_Account” page. If you click on the expand icons (+), the sections will break down further to reveal more information.

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Q: Where can I view my earnings, offers completed, redemptions, friends referred, etc.?
A: All information about your account can be viewed in the “Summary” section of the “My Account” page, when you’re signed in. This link is at the top of every page. When viewing your “summary”, you can click on the “+” icons to expand that section and the “-” icon to collapse it. When you refer friends, complete offers, make redemptions, and qualify for bonuses, they will appear in their appropriate section. Once you have completed offers, you can mouse over the “Offer Name” to reveal specific details for that offer.

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Q: I have just completed an offer or made a purchase. Why hasn’t my account been credited?
A: Although most of our offers are paid instantly or in “real time”, not all offers are. Some offers require information from the merchant in order for your account to be credited. Not to worry, once we receive the purchase confirmation from the merchant, your account will be credited. This can take up to 30 days depending on the offer. The little colored lights at the top right corner of the offers are a legend for the possible wait time for your credit. Simply mouse over them and it will show.

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Q: I have cash in my account, why can’t I redeem it?
A: In order to redeem the cash in your account, you must have a minimum of $20.00.

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Q: I have just made a redemption request, when will I receive my cash?
A: Once you make a redemption request it will show in the “Summary” section of the “My_Account” page as pending. Upon approval of your request you will receive an email with the details. Consumer Candy pays out at the end of every month on a Net-30 basis. This means we will process your payment 30 days from the end of the month in which your request was made. (Example: If redemption is made on June 18th, payment will be sent July 31st).

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Q: Does you privacy policy protect me and will I get junk mail?
A: We at Consumer Candy take our members’ privacy very seriously. Any information that you provide us with is kept strictly confidential and will not be given to any third parties. We will email you periodically with great deals and specials. If you do not want to receive these e-mails, simply click on the link at the bottom of the email and you will be removed from our special offers mailing list. Please click the following link to read our Privacy Policy.

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Q: How do I sign up for an account?
A: Simply go to the Consumer Candy home page and enter your email address in the field provided. You will be sent an email to confirm your registration and setup a password.

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Q: Why didn’t I receive my confirmation email? How can I resend it?
A: First check your junk mail folder as the email might have been automatically placed there. You may have to change some of your filter settings on your email client to make sure that any further emails from us don’t get flagged as junk. If you still can’t locate the email or you have misplaced it, simply click here to resend it. If none of the above fixes the problem, you may have entered your email address incorrectly and will need to sign-up again.

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Q: How does referring my friends earn me more money?
A: For every referred friend that signs up and completes $5.00 or more in offers you will receive a $5.00 referral fee. Refer as many friends as you like!

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Q: Is there a limit as to how many offers I can complete or friends I can refer?
A: No! There is no limit. The more offers you complete and friends you refer, the more money you will make!

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Q: What are the little colored lights at the top right corner of the offer?
A: Not all credits earned will be reflected immediately in your account. This is due to the time required for our systems to receive the purchase confirmation from that specific merchant. The little lights at the top right corner of every offer are guides to the possible wait time.
(Green = instant up to 1 hour, Yellow = up to 15 day wait, Red = up to 30 day wait)

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Q: What does the amount at the bottom of the offer box mean?
A: For “Instant Cash” offers, this is the fixed amount you will be credited for completing that offer. For “Shopping Cash Back” offers, this number represents the percentage that you will be discounted for making a purchase at that merchant’s site. Please note: some merchants will offer you cash or a discount in addition to what we are offering you, this will be displayed within the offer box amongst the text and is offered solely from the merchant.

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Q: What do the icons and images on the offers or in the ”My Account” page mean?
A: There are colorful icons and images placed throughout the site to represent important messages and actions. If at any time you need clarification of their meaning, simply mouse over them and a message with an explanation will appear.

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Q: Why is my available balance less than my actual balance?
A: Your actual account balance is the amount that appears at the bottom of the “summary box” in the “My Account” page. When making a redemption request, your actual account balance does not get debited until the redemption is approved. If you try to request another redemption in the meantime, you available balance will be your actual balance minus any pending redemptions you may have.

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Q: Where do I verify my personal information in order to receive payments?
A: All personal information can be entered and modified in the “Personal Details” section of the “My Account” page.

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Q: How do I find a specific merchant or offer on your site?
A: Simply type in what you are looking for into one of the search boxes located on the “Home_Page”, the “Instant Cash” page, and the “Shopping Cash Back” page. For a list of all our available offers, click on the “All Offers” link.

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Q: Where can I make suggestions for modifications or improvements of the site?
A: Any suggestions you may have would be greatly appreciated and can be made in the “Suggestions” section of the “My Account” page. You can also email us at suggestions@consumercandy.com.

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Q: How secure is my account information kept at Consumer Candy?
A: Any personal information that we have received from you in order to send your earnings is protected and kept strictly confidential. We do not request any credit card information at any time. When you choose to make a purchase from one of our merchants, you will give them your credit card information at that time.

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Q: I live outside of the U.S., can I still join?
A: We currently accept any U.S. and Canadian residents.

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Q: How do I change my password?
A: When signed in, your password can be changed on the “My Account” page, just click on the “change password” link.

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Q: I have forgotten my password, how do I retrieve it?
A: Click here to retrieve your password now! For future use, you are provided with a link on the “Log In” page, simply enter your account email address and your password will be sent immediately.

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Q: What if there is an error in the stats of one of my purchases or offers completed?
A: If you believe there is an error in the information that is showing up in your account, please contact us at members@consumercandy.com with the issue you are having and we will do our best to rectify the problem as soon as possible. Don’t forget to include your Name, Account_Email and Member ID if possible, as this will speed up the process.

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Q: What if I don’t want to receive any emails with specials and offers from Consumer Candy?
A: If you would like to be removed from our special offers mailing list, you can click on the link at the bottom of the emails you are receiving or click here now to unsubscribe.

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Q: What if I want to cancel my membership?
A: Simply email us at members@consumercandy.com with your request to cancel your membership. Don’t forget to include your Name, Account Email and Member ID if possible, as this information is required to complete your request.

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Q: What if my question has still not been answered?
A: As we have tried to list the most common scenarios and questions you may have, your questions may have not been answered. We want to hear from you! For all account related issues, please feel free to contact us anytime at members@consumercandy.com. For non-members and general inquiries contacts us at info@consumercandy.com. For future reference, please check our “Contact Us” page for a list of all our email addresses.

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Q: What if I’m an advertiser or would like to become an affiliate of Consumer Candy?
A: If you are an advertiser and would like to work with us, please click here to fill out our form and an account executive will get back to you. If you have any questions, please contact us at advertisers@consumercandy.com. If you would like to become a Consumer Candy affiliate, please click here to fill out our form and an account executive will get back to you. If you have any questions, please contact us at publishers@consumercandy.com.

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Q: What is the Consumer Candy Assistant and how can it help me?
A: With the Consumer Candy Assistant, making money has never been easier. It is a software tool that we have developed to help you receive cash back for shopping at hundreds of our merchants, without even going to our site. Once you install the Consumer Candy Assistant, it will do all the work for you and ensure that you get your rebates!

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Q: How do I install the Consumer Candy Assistant?
A: Once you have become a member, you can find the download link for the Consumer Candy Assistant on the member’s home page, or on the “Bonus” page. Click on the link. When prompted, click run and follow the installation instructions. That’s it! From then on, it will remember your purchases for you and ensure you get your rebates.

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Q: How do I uninstall the Consumer Candy Assistant?
A: To uninstall at any time, go to your “Windows Control Panel" and click on “Add or Remove Programs". Find “CCAPro” in your list of installed programs, click on it and then click remove. If for some reason this does not work, please click here to use our uninstaller.

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